Privacy Policy

This Policy applies to personal data processed when you create an account, browse listings, request quotes, complete transactions, or interact with customer support. It also applies to data we receive from third parties that support our Services, such as payment providers and analytics tools.

We collect the following categories of information:

• Account and profile data: Organization name, contact name, business email, phone number, industry role, and authentication credentials.
• Commercial information: Listings viewed, products saved, quotes issued, purchase orders, invoices, and transaction history.
• Financial data: Billing contact details, payment method tokens, tax identifiers, and bank information provided for payouts.
• Communication data: Messages sent through in-app chat, support requests, and feedback forms.
• Technical data: Internet Protocol (IP) address, device details, browser type, operating system, language preferences, and pages viewed.
• Compliance data: Documents and certifications shared to satisfy know-your-business or regulatory requirements.

You may choose to provide additional information that helps us tailor the Services. If you submit personal data about another individual, you must ensure that you have lawful authority to do so.

We use the collected information to:

• Provide, operate, and maintain the Services.
• Authenticate users and secure accounts.
• Facilitate marketplace interactions between buyers and suppliers.
• Process payments, invoices, and payouts.
• Deliver customer support and respond to inquiries.
• Customize the Services, recommend listings, and improve user experience.
• Monitor platform health, perform analytics, and detect fraud or abuse.
• Comply with legal obligations and enforce our Terms of Service.

We rely on the following legal bases when processing personal data:

• Performance of a contract when we provide the Services you requested.
• Legitimate interests such as securing the Services, preventing fraud, and improving operations, provided those interests do not override your rights.
• Compliance with legal obligations, including financial reporting and regulatory requests.
• Consent for specific marketing activities where required. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

We share information only as necessary:

• With service providers that support operations such as hosting, analytics, payment processing, identity verification, and communications.
• With trading partners on the platform when information sharing is required to complete or negotiate a transaction.
• With professional advisors, auditors, and insurers under appropriate confidentiality agreements.
• With public authorities when legally required or to protect rights, property, or safety.
• In connection with a corporate transaction, such as a merger, acquisition, or asset sale, subject to relevant legal safeguards.

We do not sell personal data. We also do not permit service providers to use personal data for their own direct marketing.

We retain personal data for as long as needed to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. When retention is no longer necessary, we delete or anonymize the data in line with our internal policies.

FurnitureConnect operates across multiple jurisdictions. When we transfer personal data outside the United Kingdom or European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses or other legally recognized mechanisms. We monitor regulatory developments and adjust safeguards as needed.

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data, subject to applicable retention obligations.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent for marketing communications.

You can exercise these rights by emailing privacy@furnitureconnect.com. We may need to verify your identity before fulfilling requests.

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit, role-based access controls, continuous monitoring, and regular security assessments. Despite our efforts, no security measures are perfect, and we cannot guarantee absolute security.

We may send transactional emails, platform alerts, and administrative messages that are necessary to deliver the Services. Marketing communications will be sent only when permitted by law and may be opted out at any time using the unsubscribe instructions provided in the message or by contacting us.

We use cookies, local storage, and similar technologies to operate the Services, remember preferences, measure performance, and support analytics. You can manage cookie preferences through the Consent Manager presented in the application and via browser settings. Restricting certain cookies may affect functionality.

The Services are not directed to individuals under the age of eighteen. We do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will delete that information promptly.

We may update this Policy to reflect changes in laws, regulations, or our practices. When we make material changes, we will provide notice through the Services or by email and indicate the date of the latest revision at the top of this page.

For questions or concerns about this Policy or our privacy practices, contact privacy@furnitureconnect.com or write to FurnitureConnect LTD, 221B Market Street, London, United Kingdom.

To understand how we handle data within the Services, please also review our Terms of Service.