Learn how our refund process works—submit feedback, get approved, and receive your credits back. Your feedback helps us improve our AI models and training guides.
We want you to be satisfied with every generation. When the AI doesn't deliver what you expected, we've made it simple to request a refund.
When you're not happy with a generation, click the refund button on the image and tell us what went wrong. Be specific—the more detail you provide, the faster we can review your request.
Examples of helpful feedback:
Our team reviews each refund request. We look at the original image, the generated result, and your feedback to determine if a refund is appropriate.
Most requests are reviewed within 24 hours.
If approved, the credits used for that generation are returned to your account. You'll see them reflected in your balance immediately after approval.
Refunds are typically approved when:
Your refund feedback is valuable to us beyond just the refund itself.
Common issues often point to gaps in our documentation. If many users encounter similar problems, we update our guides to help everyone get better results from the start.
Feedback patterns inform our roadmap. If certain use cases consistently underperform, we prioritize improvements to those tools and workflows.
Questions about a specific refund? Contact our support team and we'll help you out.
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